Sessions can end now
Use sign-out for the current browser or review active sessions in your account to revoke a selected device or your other sessions.
Account closure and record review
Close access with clarity about what happens next.
Ending a sign-in session, removing institutional access and deleting a record are different actions. Ask your institution to review the right outcome for your account and the records associated with it.
Institution-aware workflows Role-based access
THE CONNECTED INSTITUTION
Clear responsibilities. Informed decisions.- 01Name the account and institution
Give your sign-in email or a minimal account reference, the institution or campus and the relationship you are ending. Do not include a password or authenticator code.
- 02State the requested actions
Say whether you want access deactivated, personal details corrected, consent reviewed or particular information considered for deletion.
- 03Complete the institutional review
Verify identity securely and ask the administrator to consider other memberships, outstanding institutional processes and record-retention requirements.
- 04Request a written outcome
Ask which access ended, which information was removed or retained, the reason for any retention and whom to contact about an unresolved point.
A practical journey to explore
A CLOSER LOOK
Begin with the institution that manages your access.
An account can be associated with more than one institution, while academic, financial and administrative records belong to their institutional context. A closure request needs to identify the affected membership and information so the review does not unintentionally affect unrelated access.
Membership is separate
Ask an authorized institution administrator to review the access that should end, including roles, institution scope and any other active memberships.
Records need a review
Learner history, fee transactions and issued documents may need to be preserved. The institution should explain the decision for each relevant record category.
Identity comes first
Use the institution’s established channel to verify the requester and, where needed, the authority to act for a learner or another account holder.
HOW IT WORKS
Make a closure request the institution can act on.
There is no universal self-service account-deletion button. Follow the institution’s identity and record-review process.
- 01
Name the account and institution
Give your sign-in email or a minimal account reference, the institution or campus and the relationship you are ending. Do not include a password or authenticator code.
- 02
State the requested actions
Say whether you want access deactivated, personal details corrected, consent reviewed or particular information considered for deletion.
- 03
Complete the institutional review
Verify identity securely and ask the administrator to consider other memberships, outstanding institutional processes and record-retention requirements.
- 04
Request a written outcome
Ask which access ended, which information was removed or retained, the reason for any retention and whom to contact about an unresolved point.
Understand the outcome
A closed account and an erased record are not the same.
Be specific about what you want reviewed, and ask for a clear explanation of the resulting changes.
A lost or shared device
Revoke the affected session from a trusted device and change the password if needed. Account deletion is not necessary to end a browser session.
Leaving one institution
Identify that institution’s membership. Access at another institution may still be needed, so ask the administrator to review the intended scope.
Learner or employee history
Leaving does not automatically remove attendance, results, financial entries or employment history. The responsible institution must review what can be removed and explain any preservation requirement.
Exported or provider-held copies
Ask whether the request also affects authorized exports or external services. Removing application access does not itself confirm deletion from a downloaded report, provider or backup.
COMMON QUESTIONS
A few details
worth getting right.
Questions about your institution’s exact setup? Prepare a focused request.
Find the right contact routeCan I delete my account from this public page?
No. This page explains the request route and does not submit a deletion request. Contact your institution administrator; the enquiry page can help you prepare a brief to send through the institution’s established channel.
Will closing the account erase my child’s academic or fee history?
Not automatically. The institution must review the learner relationship and the records concerned, including any reason to preserve academic or financial history. Ask it to confirm what is retained and why.
How long will the review take?
There is no universal processing deadline published for every deployment. Ask the institution to acknowledge the request, identify the responsible contact and explain its applicable process and expected response time.
What if I no longer have access to the account?
Use the institution’s known contact route and provide a minimal account reference. Complete its identity checks securely. If the issue is simply a forgotten password, the login recovery flow is a separate way to regain access.
BUILD A CLEARER OPERATING DAY