Students and families
Locate your institution, use the account it provided, and ask its authorized staff about records or relationship access.
Explore this areaHELP CENTRE
Get to the right answer. Get back to your day.
Start with the task you are trying to complete. Find account guidance, operating responsibilities, and the right place to ask for help.
Institution-aware workflows Role-based access
THE CONNECTED INSTITUTION
A clearer path through the work.- 01Students and families
Locate your institution, use the account it provided, and ask its authorized staff about records or relationship access.
- 02Teachers and staff
Check the active institution, academic period, and your assigned classes or learners before starting an operating task.
- 03Institution administrators
Review membership, roles, academic masters, and enabled capabilities when a user cannot find the expected records or actions.
- 04Teams evaluating the platform
Use the product catalogue to understand a workflow before preparing a walkthrough or institution application.
The considerations that shape your decision
A CLOSER LOOK
Choose the help that matches your role.
Students and families usually need institution account or record help. Staff may need an assignment, approval, or configuration check. Administrators can use the product and implementation guides to review the complete workflow.
Teachers and staff
Check the active institution, academic period, and your assigned classes or learners before starting an operating task.
Explore this areaInstitution administrators
Review membership, roles, academic masters, and enabled capabilities when a user cannot find the expected records or actions.
Explore this areaTeams evaluating the platform
Use the product catalogue to understand a workflow before preparing a walkthrough or institution application.
Explore this areaSTART WITH YOUR QUESTION
A little guidance for the next step.
6 matching answers
How do I find my school or college workspace?
Open Find institution and enter the institution address or verified domain supplied by your institution. A matching result leads to its sign-in context. The lookup does not create membership.
I forgot my password. What should I do?
Use Forgot password on the login screen and follow the verification steps. Use the email linked to your account; if you no longer have access to it, contact your institution administrator.
Why am I being asked for an authenticator code?
Authenticator verification is enabled on the account. Use a fresh six-digit code from the authenticator app you enrolled. Do not send the code to another person or include it in a support request.
Why can’t I see an expected class or student?
Check the active institution and academic period. Teaching assignments, enrollment, guardian relationships, role scope, and enabled capabilities affect the records you can see. Ask your authorized administrator to review that context.
An approval or result is not moving forward. Where do I start?
Review the current stage and the required evidence. Some decisions need a different authorized approver; editing a screen or changing a role locally cannot bypass those responsibilities.
What information should I include when asking for help?
Include your institution, role, the page and action, and the exact error message. Use a non-sensitive reference if available. Leave out passwords, verification codes, complete identity numbers, and confidential student documents.
BUILD A CLEARER OPERATING DAY